We understand that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through the provision of our website and our landscape design, landscape construction, landscape maintenance, consultation and pool services (Services).
In this Privacy Policy we, us or our means Esjay Landscapes + Pools t/a Esjay Landscapes Pty Ltd ATF Collie Family Trust ABN 88 229 083 199.
Personal information
The types of personal information we may collect about you include:
- your name;
- your contact details, including email address, mailing address, street address and/or telephone number;
- your credit card or payment details (through our third party payment processor);
- information you provide to us through customer surveys;
- details of products and services we have provided to you and/or that you have enquired about, and our response to you;
- your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
- information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
- additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
- any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.
Collection and use of personal information
We may collect, hold, use and disclose personal information for the following purposes:
- to provide you with a quote for our Services and to provide the Services;
- to enable you to access and use our website and associated social media platforms;
- to contact and communicate with you;
- for internal record keeping, administrative purposes, invoicing and billing purposes;
- for analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms;
- to run promotions and/or offer additional benefits to you;
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
- to comply with our legal obligations and resolve any disputes that we may have; and
- if you have applied for employment with us, to consider your employment application.
How long we keep your information
We keep personal information for as long as it’s needed for the purposes we collected it for, including to meet legal, accounting or reporting requirements. When information is no longer needed, we take reasonable steps to securely destroy or de-identify it. Records relating to completed projects, such as design documentation, contracts and invoices, may be retained for longer periods to meet our obligations under building and consumer protection laws.
Disclosure of personal information to third parties
We may disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
- our employees, contractors and/or related entities;
- our existing or potential agents or business partners;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
- credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
- third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
Some of the third parties we work with are based, or store data, outside of Australia. Where this happens, we take reasonable steps to work with providers who handle personal information responsibly, though we can’t guarantee that an overseas recipient will handle it in exactly the same way as an Australian business bound by the Privacy Act. By providing us with personal information, you accept that it may be handled overseas on this basis.
How we treat personal information that is also sensitive information
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles.
Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
We do not currently collect sensitive information. Where we do, with your consent, it will only be used and disclosed for the purpose it was collected for, or as otherwise required or authorised by law.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Services.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have that person’s consent to provide the personal information to us.
Anonymity: Where practicable, we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Restrict and unsubscribe: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. You may also unsubscribe from our e-mail database or opt out of marketing communications by using the opt-out facilities provided in the communication.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Storage and security
We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
No transmission over the Internet can be guaranteed as completely secure, and information you send to us online is sent at your own risk. We take reasonable measures to safeguard against unauthorised disclosures of information.
Cookies and web beacons
We may use cookies on our online Services from time to time. Cookies are text files placed in your browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. They do allow third parties, such as Google and Meta, to show our advertisements on your social media and other online feeds as part of our retargeting campaigns. If you choose to provide our online Services with personal information, this may be linked to the data stored in the cookie.
You can block cookies through your browser settings. If you block all cookies, including essential ones, some parts of our website may not work properly.
We may also use web beacons (small pieces of code that monitor how a page is viewed) for similar purposes, such as counting visitors to a page.
We use Google Analytics to collect and process website data. You can find out more about how Google handles this data at www.google.com/policies/privacy/partners/.
Links to other websites
Our Services may contain links to other websites. We don’t control those websites and aren’t responsible for the privacy practices of any site you visit through a link on ours. Those websites aren’t governed by this Privacy Policy.
Amendments
We may vary this Privacy Policy from time to time by publishing an updated version on our website. We recommend checking back periodically to stay across any changes.
For any questions, requests or complaints about how we handle your personal information, please contact our Privacy Officer at:
Esjay Landscapes + Pools
29/125 Highbury Road, Burwood VIC 3125
Email: hello@esjaylandscapes.com.au
Last updated: September, 2026